Terms of service

User agreement

1 Common
1.1. This agreement contains the conditions for the use of the Halva.fi online service (hereinafter the "Service") maintained by Halva Oy Ab (hereinafter the "Service Provider").
1.2. Service provider contact information: Halva Oy Ab, Tammiston kauppatie 27, 01510 Vantaa, Finland. Business ID: FI10185157
1.3. When using the Service, purchasing products from the Service or registering for the Service, the User accepts the terms of this agreement and undertakes to comply with these terms.
1.4. All rights to the content of the service belong to the Service Provider. The service provider also reserves the right to make changes to the content of the service (including this user agreement) without notifying the User separately.

2. Registration
2.1. Placing an order does not require registration.
2.2. The user registers by filling in the necessary information on the registration form and choosing a password.
2.3. Registration is free of charge.

3. Privacy and data protection
3.1. The Service Provider is responsible for the appropriate processing of the information provided by the User and for maintaining the User's privacy. The information provided by the user is stored in the Service's customer register.
3.2. Mandatory information for registration is the User's first name, last name, full address, phone number and email address (used as a username when logging in). Business customers also have the company name and social security number.
3.3. The service provider does not hand over the collected personal data to external parties.
3.4. Information from the customer register can only be used in electronic direct marketing if the User has given his consent.
3.5. Through the Service, the user has the right to check personal information about himself and to change it. If the User wants the information about him to be removed from the register completely, the User must contact our customer service.

4. Responsibilities and obligations of the user
4.1. The user is responsible for all use of his username and password, and that the use complies with the terms of this agreement. The user is responsible for keeping the password confidential.
4.2. The User is fully responsible for the damage caused to the Service Provider, other Users and third parties by using the Service contrary to this agreement, the law or good practice.

5. Bindingness of the order
5.1. The binding contract comes into force when the Service Provider has sent the order confirmation to the User by e-mail.
5.2. Communication between the parties takes place either by e-mail or by telephone. After placing the order, the user undertakes to monitor his email to receive the order confirmation.
5.3. The user has the right to cancel the entire order or parts of the order by email or phone before the order is delivered. Delivery has taken place when the Service Provider has sent the order or part of the order.
5.4. Once the User has placed the order, the Service Provider no longer has the right to change the contract terms.
5.5. The service provider reserves the right not to accept the order.

6. Prices
6.1. The price of the product is the price displayed on the Service page in connection with the product information at the time of ordering.
6.2. Delivery costs are added to the final price of the order. Delivery costs are priced according to the delivery method chosen by the User, address and weight or volumetric weight (1 m3 = 250 kg).
6.3. The respective delivery fee is displayed in the Service before the order is placed.
6.4. In the service, prices and delivery costs are notified to the User in euros (EUR).
6.5. When selling and transporting products to EU countries, the stated prices include value added tax according to Finnish legislation.
6.6. When selling and transporting products outside the EU countries, the recipient of the product is responsible for local taxes, customs duties and other comparable costs.

7. Terms of delivery
7.1. The Service Provider delivers the products it sells to the User on the basis of a transport agreement concluded with a third party.
7.2. Delivery costs are added to the order price. The delivery costs of each order are shown in the Shipping Method section of the Service.
7.3. The delivery time is determined per order. The delivery time depends on the availability of the product, the destination of the shipment and the chosen delivery method. The applicable delivery methods are displayed at any given time in the Delivery section of the Service. The transport time estimates are average transport times based on studies and transport connections. Times are indicated on working days (Mon-Fri). The presented transport times are estimated average times, and exceeding these times does not obligate the service provider to compensate for the lost time, citing international postal regulations. The shipping processing time at the customs of the destination is not included in the shipping time estimate.
7.4. The service provider is not responsible for delays caused by force majeure or indirect damages caused by delayed delivery.
7.5. The customer has an obligation to check that the content of the order complies with the import regulations of the destination country. The service provider has the right to remove from the order the products that violate the import restrictions of the destination country and, if necessary, refund the removed products from the order.
7.6. The service provider reserves the right to deliver the ordered products in different shipments.
7.7. The customer is obliged to provide the delivery address of the order in the correct form at the time of placing the order. The customer is responsible for the additional costs of delivering the package if the delivery has to be repeated due to incorrect address information.
7.8. The service provider is responsible for product loss or damage during transport.

8. Returns
8.1. According to the Finnish Consumer Protection Act, the consumer has the right to cancel his order by notifying the Service Provider within fourteen (14) days of receiving the order.
8.2. The condition of return is that
the order has been canceled in accordance with the terms of sale by notifying the Service Provider no later than 14 days after receiving the product
the product is in the condition in which the buyer received it and all parts belonging to the product are stored
the product is packed in its original packaging or in a similar way
8.3. The product must be returned immediately after canceling the order.
8.4. When returning products, the Customer is responsible for the transport risk and the costs of the return.

9. Defective product or product damaged in transit
9.1. A defective or damaged product must be reported to our Customer Service immediately, but no later than 24 hours after receiving the product.
9.2. The service provider will primarily replace the defective or damaged product with a new one by reimbursing the price of the product. On a case-by-case basis, Halva.fi can also send a new product to replace the defective one.
9.3. The defect of the product or the damage suffered by it must be defined and documented in an appropriate way.
9.4. A defective or damaged product must be sent to the Service Provider for inspection.
9.5. The service provider will not deliver a new product or refund the price of the product until the fault or damage has been verified.

10. Dispute resolution
10.1. Disputes arising from this User Agreement are governed by Finnish law.
10.2. All disagreements regarding this agreement, which cannot be settled through negotiations, will be resolved in the Helsinki district court.